Ideal has recently invested in a new state-of-the-art call and data-handling centre for the Technical Customer Services Team. Technical teams are structured around the needs of differing customer groups to ensure that they can provide technical solutions to the design, installation, servicing and maintenance of Ideal products. This ability is further enhanced by the fact that the technical team personnel hold industry recognised trade qualifications.

After Sales Care

Ideal operates its own call centre and national network of engineers. Staff in the call centre are comprehensively trained to ensure they provide technical solutions to the design, installation, service and maintenance of all Ideal products.

Dedicated technical helplines, one for installers (01482 498663), and one for householders (01482 498660) ensure the caller is greeted by a member of staff specifically trained to meet their needs.

The customer service helplines operate between the following times:

Monday - Friday 8am - 5pm Saturday 8am - 2pm Sunday & Bank Holidays8am - 12pm

• 364 days per year opening
• Priority line for installers
• 7 day telephone cover

 

Service Engineers

Ideal engineers only work on Ideal products. This together with ongoing training, a fully equipped van and the latest technological aids, underpin Ideal's first time fix capability.

• 7 days availability
• Extensive network of service engineers
• Upgraded vans equipped with spare parts
• 96% targeted first time fix
• Aim for same day/next day response

 

Spares

Guaranteed spare parts for all appliances are generally available for a minimum of 10 years after the cessation of production. Parts can easily be source from Ideal's nationwide network of approved stockists.

For information about Ideal spare parts and for a list of stockists, please call our parts department on 01482 498665. Alternatively you can learn about Ideal products and their parts listings through the website or the Ideal Parts CD available though the Parts Department.

spares@idealboilers.com